Frequently Asked Questions
Below are some of our frequently asked questions. If you have any other
questions or concerns, please feel free to contact us.
| Does anyone regulate what you charge for insurance?
Each state requires auto insurance companies to file how they calculate customer rates, and insurers cannot deviate from these filed rates. Each state also has regulators who review that information and the rates companies charge.
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| Why did my rate change after I received a quote?
Several factors could influence why your rate changed between the time you received your quote and the time you decided to purchase your policy. If it's been a few months since you received your quote, it's possible the rates where revised in your area, which could decrease or increase the price you pay for auto insurance. If you received a quote recently, it's possible something on your driving record — or the driving records of others on your policy — prompted a change in the quoted price. Please contact us at 404-296-6565, and we can help answer your questions.
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| Is my payment accepted immediately?
If you make a payment online, by phone or by mobile phone, we will accept your payment immediately. If you have automatic payments set up, your payment will be accepted on the regularly scheduled date. If you mail your payment, we will note the postmark date on your envelope and consider your payment to be made on that date.
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